Terms of Service

Effective Date: January 10, 2026

Welcome to Feedback by AIUSA. These Terms of Service ("Terms") govern your access to and use of the feedback collection platform, website, and related services (collectively, the "Service") operated by AIUSA ("Company," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

1. Definitions

  • "Subscriber" or "Tenant" refers to a business or individual who registers for an account to collect feedback from their customers using our Service.
  • "End User" or "Customer" refers to individuals who submit feedback through a Subscriber's feedback collection page.
  • "User Content" refers to all content submitted through the Service, including but not limited to feedback submissions, reviews, ratings, comments, contact information, business profiles, promotional content, and any other materials uploaded or entered by Subscribers or End Users.
  • "Service" refers to the Feedback by AIUSA platform, including all features, tools, APIs, widgets, and related services.

2. Service Description

Feedback by AIUSA provides a software platform that enables Subscribers to collect, manage, and analyze customer feedback. The Service includes features such as:

  • Customizable feedback collection forms
  • Rating and review capture
  • Routing of positive feedback to external review platforms
  • Analytics and reporting dashboards
  • Embeddable widgets
  • API access (for eligible plans)
  • Link pages and promotional features

The Service is provided "as is" and we make no guarantees regarding specific outcomes, including but not limited to improvements in online ratings, customer sentiment, or business performance.

3. Review Platform Limitations and Disclaimers

3.1 How Our Service Works

Our Service operates as a feedback collection and routing platform. When an End User submits feedback:

  • Positive feedback (typically 4-5 stars) may be presented with an option to share their experience on third-party review platforms such as Google
  • Negative or constructive feedback is captured privately and sent directly to the Subscriber for internal review and improvement
  • All feedback, regardless of rating, is stored and made available to the Subscriber through our dashboard

This routing mechanism is designed to help Subscribers address customer concerns privately while encouraging satisfied customers to share their positive experiences publicly.

3.2 Customer Freedom to Leave Reviews

Our Service does not restrict, block, or prevent customers from leaving reviews on any third-party platform. Specifically:

  • Customers are never required to use our feedback form before leaving a review elsewhere
  • Customers may leave reviews on Google, Yelp, Facebook, or any other platform at any time
  • Our Service does not intercept, block, or filter reviews on third-party platforms
  • We do not offer incentives or compensation in exchange for reviews
  • We do not post reviews on behalf of Subscribers or their customers

3.3 No Guarantee of Review Prevention

IMPORTANT: Our Service does not guarantee the prevention, removal, or suppression of negative reviews on any third-party platform.

End Users retain full autonomy to leave reviews on any platform of their choosing at any time, regardless of whether they have submitted feedback through our Service. Our feedback routing system is entirely optional for End Users, and customers may:

  • Choose not to use our feedback form and go directly to Google or other review platforms
  • Leave a negative review on Google or other platforms even after submitting feedback through our Service
  • Leave reviews on multiple platforms regardless of the feedback they provided to us
  • Change their mind and post a negative review at any time

Subscribers acknowledge and accept that using our Service will not eliminate negative reviews and that the Service is intended as a supplementary tool for reputation management, not a guarantee of positive-only reviews.

4. Account Registration and Security

To use certain features of the Service, you must register for an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You may not share your account credentials with any third party. We reserve the right to suspend or terminate accounts that we reasonably believe are being accessed or used fraudulently or in violation of these Terms.

5. User Content and Responsibilities

5.1 Subscriber Content

As a Subscriber, you are solely responsible for all content you upload, publish, or display through the Service, including but not limited to your business profile, promotional materials, questions asked of customers, and any other materials. You represent and warrant that:

  • You own or have the necessary rights to use and authorize use of all content you provide
  • Your content does not violate any applicable laws or regulations
  • Your content does not infringe any third-party intellectual property, privacy, or other rights
  • Your content is not false, misleading, defamatory, or fraudulent

5.2 End User Content

End Users who submit feedback through the Service are solely responsible for the content of their submissions. By submitting content, End Users represent that their submissions are truthful, not defamatory, and do not violate any applicable laws.

5.3 No Responsibility for User Content

WE DO NOT CONTROL, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY USER CONTENT. We are not liable for any User Content, including but not limited to any errors, omissions, defamation, libel, slander, obscenity, or inaccuracy contained therein. The views expressed in User Content do not represent our views or values. We are a neutral platform provider and do not verify, screen, or edit User Content before it is posted.

6. Indemnification

You agree to defend, indemnify, and hold harmless AIUSA, its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

  • Your use of the Service or any activities under your account
  • User Content submitted through your account or feedback forms, including but not limited to any claims of defamation, libel, slander, invasion of privacy, or infringement of intellectual property rights
  • Feedback or reviews collected through the Service, whether positive or negative
  • Your violation of these Terms or any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property, privacy, or contractual rights
  • Any claim that your use of the Service caused damage to a third party
  • Your business practices, products, or services that are the subject of customer feedback
  • Any dispute between you and your customers or End Users
  • Your use, storage, or processing of customer data collected through the Service

This indemnification obligation will survive the termination of these Terms and your use of the Service. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

Without limiting the foregoing, we do not warrant that:

  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from use of the Service will be accurate, reliable, or meet your requirements or expectations
  • The Service will improve your business ratings, reputation, or customer sentiment
  • Any errors or defects in the Service will be corrected
  • User Content submitted through the Service will be accurate, truthful, or lawful

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

8. Marketing Claims Disclaimer

Any claims regarding business growth, improvement in ratings, or other performance metrics (including but not limited to claims such as "grow your business 10x faster") are illustrative and based on:

  • Aggregated and anonymized customer feedback data collected through the Service
  • Self-reported testimonials and outcomes from FEEDBACK users
  • Reported business improvements from a subset of active Subscribers
  • Industry benchmarks and third-party research on customer feedback impact

RESULTS MAY VARY. Individual outcomes depend on numerous factors including but not limited to:

  • Business type, industry, and market conditions
  • Level of customer engagement and feedback volume
  • Quality of products or services offered by the Subscriber
  • Implementation and use of feedback insights
  • Pre-existing customer satisfaction levels
  • Competitive landscape and external factors

Past performance and reported outcomes from other users do not guarantee future results. AIUSA makes no guarantees regarding specific business outcomes, revenue growth, customer acquisition, or reputation improvement from using the Service.

9. Limitation of Liability

9.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AIUSA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business opportunities
  • Loss of data, content, or goodwill
  • Damage to reputation arising from User Content, feedback, or third-party actions
  • Business interruption or service unavailability
  • Cost of procurement of substitute goods or services
  • Any other intangible or consequential losses

9.2 No Liability for Third-Party Conduct

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR ANY HARM, INJURY, DEATH, LOSS, DAMAGE, OR OTHER CONSEQUENCES RESULTING FROM:

  • The actions, conduct, or omissions of any Subscriber, End User, or third party
  • Any interaction between you and any other user of the Service
  • Any transaction or relationship between you and any third party, including but not limited to customers, vendors, or other businesses
  • User Content, feedback, reviews, or other materials posted by any user
  • Any products or services offered by Subscribers through or in connection with the Service
  • Any fraud, scam, deception, or illegal activity committed by any user or third party
  • Any physical harm, personal injury, emotional distress, or death resulting from interactions with other users or arising out of the use of the Service
  • Any defamatory, offensive, harassing, or illegal conduct by other users

YOU USE THE SERVICE AT YOUR OWN RISK AND ASSUME FULL RESPONSIBILITY FOR ANY INTERACTIONS WITH OTHER USERS OR THIRD PARTIES.

9.3 Liability Cap

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

9.4 Acknowledgment of Risk

You acknowledge and agree that:

  • The Service is provided "as is" and we make no guarantees regarding outcomes
  • We do not control and are not responsible for the actions of any users or third parties
  • We cannot guarantee the accuracy, integrity, or quality of User Content
  • We cannot prevent all potential harms that may arise from the use of the Service
  • You are solely responsible for evaluating the trustworthiness of any user or third party
  • You assume all risks associated with using the Service and interacting with other users

9.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages, including liability for death or personal injury caused by negligence, gross negligence, willful misconduct, or fraud. To the extent that such exclusions or limitations are prohibited by applicable law, the above limitations may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

10. Prohibited Uses and Acceptable Conduct

YOU AGREE THAT YOUR USE OF THE SERVICE MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS AND THAT YOU WILL NOT USE THE SERVICE IN ANY MANNER THAT IS HARMFUL, FRAUDULENT, DECEPTIVE, THREATENING, HARASSING, DEFAMATORY, OBSCENE, OR OTHERWISE OBJECTIONABLE.

10.1 Strictly Prohibited Activities

You expressly agree that you will NOT use the Service to:

  • Fraud and Scams: Engage in any fraudulent, deceptive, or misleading activity, including but not limited to scams, phishing, pyramid schemes, Ponzi schemes, advance-fee fraud, or any scheme designed to defraud others of money, property, or personal information
  • Fake Reviews: Submit, solicit, purchase, or incentivize fake, fraudulent, or misleading feedback, reviews, or testimonials
  • Identity Fraud: Impersonate any person, business, or entity, or falsely state or misrepresent your affiliation with any person or entity
  • Harassment and Abuse: Harass, threaten, intimidate, stalk, abuse, defame, or harm any person or entity
  • Hate and Discrimination: Promote hatred, discrimination, or violence against any individual or group based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic
  • Harmful Content: Post, transmit, or promote content that is violent, graphic, sexually explicit, promotes self-harm or suicide, or is otherwise harmful to the physical or mental well-being of any person
  • Illegal Activities: Use the Service in connection with any illegal activity, including but not limited to drug trafficking, money laundering, terrorism, human trafficking, or the sale of illegal goods or services
  • Privacy Violations: Collect, store, or share personal information of others without their consent, or violate any privacy or data protection laws
  • Intellectual Property Infringement: Infringe or violate the intellectual property rights, publicity rights, or other proprietary rights of any third party
  • Malicious Code: Transmit viruses, worms, Trojan horses, malware, ransomware, spyware, or any other harmful or malicious code or software
  • System Interference: Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Service, servers, networks, or databases
  • Data Harvesting: Scrape, harvest, crawl, or collect data from the Service using automated means without our express written permission
  • Manipulation: Manipulate, falsify, or artificially inflate ratings, reviews, metrics, or any other data associated with the Service
  • Spam: Send unsolicited communications, advertisements, or promotional materials, or engage in any form of spamming
  • Circumvention: Attempt to bypass, circumvent, or disable any security, access control, or usage-limiting features of the Service

10.2 Business Conduct Standards

If you are using the Service as a business, you additionally agree that you will:

  • Operate your business lawfully and ethically in all jurisdictions where you do business
  • Not use the Service to collect feedback for illegal products, services, or activities
  • Not use feedback or customer data collected through the Service to harass, spam, or harm customers in any way
  • Not use the Service in any manner that could bring AIUSA into disrepute
  • Respond to customer complaints and feedback in a lawful and professional manner
  • Not retaliate against customers who leave negative feedback

10.3 Consequences of Violation

ANY VIOLATION OF THIS SECTION MAY RESULT IN IMMEDIATE SUSPENSION OR TERMINATION OF YOUR ACCOUNT WITHOUT PRIOR NOTICE, AT OUR SOLE DISCRETION. We may also report any suspected illegal activity to appropriate law enforcement authorities and cooperate fully with any investigation. You agree to indemnify and hold us harmless for any actions we take in response to violations of these Terms.

11. Payment Terms

Certain features of the Service require payment of fees. By subscribing to a paid plan, you agree to:

  • Pay all applicable fees as described at the time of purchase
  • Provide accurate and complete billing information
  • Authorize us to charge your designated payment method for recurring subscription fees

Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. Fees are generally non-refundable except as required by law or as expressly stated in writing by us. We reserve the right to change our pricing with reasonable notice.

12. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of AIUSA and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, display, and distribute such content solely for the purpose of operating and providing the Service.

13. Termination, Suspension, and Account Enforcement

13.1 Our Right to Terminate or Suspend

WE RESERVE THE ABSOLUTE RIGHT, IN OUR SOLE AND UNFETTERED DISCRETION, TO SUSPEND, RESTRICT, OR TERMINATE YOUR ACCOUNT AND ACCESS TO THE SERVICE AT ANY TIME, FOR ANY REASON OR FOR NO REASON AT ALL, WITH OR WITHOUT PRIOR NOTICE, AND WITHOUT ANY LIABILITY TO YOU WHATSOEVER.

Without limiting the generality of the foregoing, we may take such action if we believe, in our sole discretion, that:

  • You have violated or may violate any provision of these Terms
  • You have engaged in conduct that is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable
  • Your conduct creates risk or possible legal exposure for us, our users, or any third party
  • Your use of the Service may harm our reputation, brand, or business interests
  • You are using the Service to scam, defraud, or deceive others
  • Your account is being used for illegal, unauthorized, or prohibited purposes
  • We are required to do so by law, regulation, court order, or legal process
  • We determine it necessary to protect the safety, security, or well-being of any person
  • Your account has been inactive for an extended period
  • Continuation of your account is no longer commercially viable for us
  • For any other reason, or for no reason, in our sole discretion

13.2 No Obligation to Provide Reasons

WE ARE UNDER NO OBLIGATION TO DISCLOSE, AND MAY DECLINE TO DISCLOSE, THE REASON(S) FOR ANY SUSPENSION, RESTRICTION, OR TERMINATION OF YOUR ACCOUNT. You acknowledge and agree that our decision to suspend or terminate your account is final and not subject to review, appeal, or challenge.

13.3 Immediate Effect

Any suspension or termination may take effect immediately, without prior notice. We may, but are not obligated to, provide you with notice of suspension or termination.

13.4 Consequences of Termination

Upon termination or suspension of your account:

  • Your right to access and use the Service will immediately cease
  • We may immediately delete, disable, or restrict access to your account and all associated data, content, and information, without any obligation to retain, preserve, or provide copies thereof
  • Any fees paid are non-refundable, except as required by applicable law
  • You may not register a new account using your name, a false or borrowed name, or the name of any third party
  • All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: indemnification, limitation of liability, disclaimer of warranties, intellectual property, dispute resolution, and governing law provisions

13.5 No Liability for Termination

YOU ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY TERMINATION OR SUSPENSION OF YOUR ACCOUNT OR ACCESS TO THE SERVICE, OR FOR ANY DELETION, LOSS, OR INABILITY TO ACCESS ANY DATA, CONTENT, OR INFORMATION ASSOCIATED WITH YOUR ACCOUNT.

13.6 Your Right to Cancel

We believe in making cancellation easy. You may cancel your account at any time through your account settings. We provide a clear "Delete My Account" option within your dashboard.

Cancellation Process:

  • Navigate to your account settings and select "Delete Account"
  • Confirm your decision by typing the required confirmation text
  • Your account will be placed in a 30-day deactivation period
  • During this period, your account and data will be inaccessible but recoverable
  • After 30 days, your account and all associated data will be permanently deleted

30-Day Data Retention: When you request account deletion, we retain your data for 30 days in case you change your mind. After 30 days, all data is permanently and irreversibly deleted from our systems. You may contact us during this period to restore your account.

Cancellation does not entitle you to any refund of fees already paid, except as required by applicable law. Any active subscription will continue until the end of the current billing period, after which it will not renew.

14. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

As a Subscriber who collects customer data through the Service, you are responsible for complying with all applicable data protection and privacy laws in your jurisdiction, including obtaining any necessary consents from End Users before collecting their personal information.

15. Dispute Resolution

Informal Resolution: Before initiating any formal dispute proceedings, you agree to contact us first to attempt to resolve any dispute informally. We will make good faith efforts to resolve any dispute within thirty (30) days of receiving your written notice.

Binding Arbitration: Any dispute that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Florida for the resolution of any disputes not subject to arbitration.

17. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website at least thirty (30) days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

18. Assumption of Risk and Release

18.1 Assumption of Risk

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH USING THE SERVICE, INCLUDING BUT NOT LIMITED TO:

  • Risks arising from interactions with other users, customers, or third parties
  • Risks associated with the accuracy, reliability, or completeness of any User Content
  • Risks arising from the conduct of other users, including fraudulent, deceptive, or illegal conduct
  • Risks associated with any products or services offered by Subscribers or third parties
  • Risks associated with data breaches, security incidents, or unauthorized access
  • Risks arising from service interruptions, errors, or unavailability
  • Any other risks inherent in using an online platform

18.2 Release of Claims

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY RELEASE, DISCHARGE, AND HOLD HARMLESS AIUSA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, DAMAGES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING ATTORNEYS' FEES) ARISING OUT OF OR RELATED TO:

  • Your use of the Service
  • Any dispute or interaction between you and any other user or third party
  • Any User Content, feedback, or materials posted by any user
  • Any products or services offered by any Subscriber or third party
  • Any injury, death, property damage, or other harm arising from the use of the Service
  • Any violation of these Terms by any other user
  • Any suspension or termination of your account

This release shall apply even if we are aware or should be aware of such risks. You waive any rights you may have under any law that would otherwise limit the scope of this release.

18.3 California Civil Code Section 1542 Waiver

If you are a California resident, you expressly waive California Civil Code Section 1542, which states:

"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

You acknowledge that you may discover claims presently unknown and you intentionally release all such claims.

19. Law Enforcement and Legal Cooperation

We may disclose your information, account data, and User Content to law enforcement, government authorities, or other third parties if we believe in good faith that such disclosure is necessary to:

  • Comply with any applicable law, regulation, legal process, or governmental request
  • Enforce these Terms, including investigation of potential violations
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect against harm to the rights, property, or safety of AIUSA, our users, or the public
  • Investigate or assist in the investigation of any criminal or civil matter
  • Respond to claims that any User Content violates the rights of third parties

We reserve the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity, behavior, or User Content of any user. You waive and hold harmless AIUSA from any claims resulting from any action taken by us during or as a result of any investigation by us or law enforcement authorities.

Notice: Unless prohibited by law or court order, we will attempt to notify you if we receive a legal request for your information. However, we are not obligated to do so and may disclose information without notice if we believe that providing notice could impede an investigation or endanger anyone's safety.

20. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and AIUSA regarding the Service and supersede all prior agreements and understandings.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
  • Force Majeure: We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.
  • Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.
  • Survival: All provisions that by their nature should survive termination shall survive, including indemnification, limitation of liability, and all disclaimers.

21. Contact Us

If you have any questions about these Terms, please contact us at:

AIUSA

Email: [email protected]

Last updated: January 10, 2026

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