Looking for a Zonka Feedback alternative? See how FEEDBACK compares for small business feedback collection and reputation management.
No credit card required. 14-day free trial.
by AIUSA
$9/month
Starter plan, 50 responses/month
AI-Powered CX Platform
$79
Starting price, billed monthly
Zonka Feedback is a comprehensive CX platform for larger organizations. FEEDBACK is purpose-built for small businesses needing simple feedback and reputation management.
FEEDBACK starts at $9/month. Zonka starts at $79/month. That is a 9x price difference for features most small businesses will not use.
FEEDBACK makes Google review routing simple and automatic. Zonka has complex workflows that require setup and configuration.
FEEDBACK can be live in 5 minutes. Zonka requires significant setup, template configuration, and workflow design.
A detailed look at how FEEDBACK and Zonka Feedback compare across key areas.
| Feature | FEEDBACK | Zonka Feedback |
|---|---|---|
| Star Rating Collection | ||
| Open-ended Comments | ||
| Contact Information Capture | ||
| One-click Feedback Widget | Complex setup | |
| Anonymous Feedback Mode | ||
| QR Code Generation | Starter+ | |
| Multi-channel Distribution | Widget + Link | Email, SMS, WhatsApp, Web, Kiosk |
| Offline Surveys | ||
| Kiosk Mode | ||
| Survey Templates | Simplified | 100+ templates |
| Feature | FEEDBACK | Zonka Feedback |
|---|---|---|
| Google Review Routing | Partial | |
| Positive Review Promotion | Requires setup | |
| Negative Feedback Interception | Workflow required | |
| Review Link Management | ||
| Reputation Protection | Complex | |
| LinkTree-style Page | Pro+ |
| Feature | FEEDBACK | Zonka Feedback |
|---|---|---|
| Analytics Dashboard | Starter+ | |
| Real-time Feedback Alerts | ||
| Sentiment Analysis | Pro+ | |
| AI-powered Insights | Enterprise | |
| NPS Calculation | ||
| CSAT Scoring | ||
| CES Scoring | ||
| Thematic Analysis |
See the real cost difference between FEEDBACK and Zonka Feedback.
FEEDBACK Starter
$9
/month
50 responses included
You Save
$840
/year vs Zonka Feedback
Zonka Feedback
$79
/month
Starting price, billed monthly
FEEDBACK has simple, automatic Google review routing built-in. Zonka Feedback can route to reviews but requires setting up complex workflows and automation rules.
For most small businesses, yes. Zonka is designed for enterprises with comprehensive CX needs across multiple channels. FEEDBACK is purpose-built for small businesses who want simple, effective feedback collection.
CES stands for Customer Effort Score, measuring how easy it is for customers to do business with you. FEEDBACK focuses on the core metrics most small businesses need: star ratings, NPS, and CSAT.
Join thousands of small businesses using FEEDBACK to collect customer insights and protect their online reputation.
No credit card required. Set up in under 5 minutes.